Success Story

Box Elder County’s IT Department Cuts Time to Resolution and Gain Reporting

Keith Keller, IT Director; Nathan Hammer, Senior Systems and Telecommunications Director
Box Elder, Utah, US


With only three dedicated IT team members, they needed a tool that helped them be more efficient, be able to communicate better and report on their work.


Using Brightly’s Help Desk™ ticketing system, their time to resolution is down from days to hours, less work falls through the cracks, and they’re better able to track their operations and build baseline data to make improvements.


• 6,729 mi²
• 54,953 population