Success Story

Brightly’s TheWorxHub Helps Immanuel Communities Streamline Work and Keep Senior Residents Safe

Client
Immanuel Communities
Nebraska and Iowa, United States
Don Johns
Johns
Corporate Operating Engineer

Challenges

Immanuel began in 1887 as a Lutheran ministry focused on establishing programs that cared for the sick, orphaned and elderly. Over the years, the ministry established Immanuel Hospital and eventually, a family of retirement communities and senior services that serve people of all faiths in the Midwest. In an effort to improve resident satisfaction and work order completion times, Immanuel Communities implemented Brightly Software’s TheWorxHub in 2009.

Results

After transitioning to Brightly’s TheWorxHub, Immanuel Communities has been able to: 

  • Justify funding requests with readily available asset data
  • Provide outstanding service and community safety for senior residents
  • Track technicians’ time and work order response against targets

Vitals

Senior living provider with:  

  • 15 sites offering service levels including independent living, assisted living, long-term care and home-based support
  • Approximately 5,000 residents
  • About 50 maintenance employees