Client Services
Client Services

We’re here for you, so you can do your best work

Your success means everything to us. That’s why we put everything we’ve got into our client services, and what we do for you and your operations.

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A strategic partnership

Building a bright future

The future runs on assets as smart as the people who care for them - the thousands of purpose-driven Brightly clients united by the ambition to do meaningful work. ​

Illuminated with the collective knowledge that comes from our clients and lives in our platform, together we unlock opportunity in the communities where we live and work and deliver services that help the world to run seamlessly now and far into the future. ​

We are committed to the great experiences that nurture the people you serve while protecting the environments in which they live. Helping them feel safe, connected and productive.​

What our client support means for you

We’re proud that clients call our support “legendary.” We bring our deep, industry-focused expertise, integrated technology and committed client service teams to help you accomplish more than you think is possible. We even reach out from time to time to see how things are going.

A strategic partner

Our dedicated Client Service Center teams help you strategically realize immediate goals and build toward the future.

Legendary client support

Our legendary support team is always just a call, chat or email away. Access the Brightly Community for instant product and industry insights.

Implementation guidance

Our Implementation and Professional Services teams will guide your implementation process, so you’ll be up and running in no time.

Professional services

On-site trainings, facility condition assessments, asset data gathering and input, and more are part of our professional services.

Brightly's software is exactly what Hertfordshire County Council weeded

"When discussing our requirements with the Brightly team, they understood exactly what we wanted to achieve and introduced us to Predictor. It was clear that Predictor’s flexible suite of predictive, modelling, scenario comparison and forecasting tools were exactly what we were looking for. What’s more, it worked seamlessly with Confirm, allowing the existing asset data stored within the Confirm solution to be easily interlinked and imported into Predictor’s simulation and forecasting tools."

Christopher
Faires
Digital and Technology Manager Highways at Hertfordshire County Council

"Brightly has been my number-one rated outsourced vendor that I’ve worked with in my career. The level of support and help is incredible."

Christopher
Ryan
Group Vice President, Building & Properties | YMCA of Delaware
Success Story

From road repair to smart lighting, the City of Edinburgh Council is driving cost savings

Client
The City of Edinburgh Council
Edinburgh, Scotland

Consolidating data on so many different asset types in one location helps the City of Edinburgh Council

"You can see key measures at a glance. The value of having all of our information in one place is huge for driving service improvement and for meeting our efficiency targets."

Edinburgh
Gareth
Barwell
Head of Place Management, The City of Edinburgh Council

Georgia College & State University implement Brightly

"We don’t shy away from calling. The support at Brightly has been absolutely amazing."

Marcus
Duclos
Assistant VP of Facilities & Operations | Georgia College & State University

Aprilaire is a valued Brightly partner

"Every person I’ve ever dealt with at Brightly has been very responsive and positive about making sure that our needs are met."

Barry
Dean
Maintenance Manager | Aprilaire
Success Story

Bristol City Council Expands Use of Brightly to More Effectively Manage CCTV & Fibre Network, BNET

Client
Bristol City Council
Bristol, England

Bristol City Council Able More Effectively Manage CCTV & Fibre Network, BNET

"Brightly solutions creates quality in contract meetings and enables continuous improvement of operations."

Emma
Howarth
Service Delivery Manager
By the numbers

We’ve got your back

We spend our time making sure we’re ready when you need us – and then getting you back to work ASAP.

Need help?

Contact North America support at +1 877-655-3833

Contact EMEA support at +44 808-167-4526

Contact APAC support at +61 800-849-214

3
Rings and we’ll answer your call
0
Robots; you’ll always speak with a human
1
Hour and we’ll return your email
99%
Client support satisfaction rate
What else can you expect from partnering with us?
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Robust data and deep insights

Take advantage of industry benchmarking and enterprise-level reporting to improve your decision-making.

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A true connected suite

We’ll meet you wherever you are, with a fully integrated suite or individual solutions.

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Flexible and scalable solutions

We offer scalable solutions for organizations of all sizes, optimized for your specific industry.

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Continuous innovation

We use client feedback to continuously improve and optimize our software solutions.

See how we can help you own your operations

Let us know a little bit about you, and we’ll set up a live, 30-minute demo with an expert in your industry.