Success Story

Box Elder County Client Success Story

Client
Keith Keller, IT Director; Nathan Hammer, Senior Systems and Telecommunications Director
Box Elder, Utah, US

Challenges

With only three dedicated IT team members, they needed a tool that helped them be more efficient, be able to communicate better and report on their work.

Results

Using Help Desk™ ticketing system, their time to resolution is down from days to hours, less work falls through the cracks, and they’re better able to track their operations and build baseline data to make improvements.

Vitals

Average population of 59,000+