The Challenge & Opportunity
In 2019 the City of Victor Harbor (CoVH) recognised the benefit of transitioning from a somewhat disconnected, paper-based customer request process to an enterprise asset management system capable of meeting its long- term requirements across the full scope of modern asset management and reporting.
The challenge for the small team was:
- To create and maintain asset management strategies that ensure assets don’t fail those who rely on them most, and
- To ensure necessary work was performed proactively, efficiently and accurately the first time, creating savings by avoiding unnecessary labour and resources
In order to achieve this, CoVH decided to transition to a service-driven, latest-tech asset management approach.
CoVH & Brightly
A Brightly client since 2009, CoVH began the migration to a fully cloud-enabled solution in November 2018 continuing on an impressive trajectory since:
- Jan 2019: First training with Assetic
- June 2019: First capitalisation completed
- July 2019: Commenced active use of Assetic Maintenance (with a staggered approach to ensure issues are addressed efficiently)
- July 2019: Construction
- Sept 2020: Open space
- Mid 2021: Buildings
Key to this success was the collaborative relationship between CoVH and Brightly. The project spanned a number of critical areas such as migration planning, IT systems integration, data cleansing, migration timing in light of capitalisation and audit, and effective train-the- trainer techniques.