Success Story

One of the largest counties in the US Streamlines Permitting with Brightly’s SmartGov

One of the largest counties in the US
Building and Maintenance
Large County
Community Development Business Manager


The county needed a standardized, efficient and fully digital way to manage the building permitting process, which involves customers and staff from a number of different departments.


By maximizing its use of Brightly’s SmartGov, the county has been able to:

  • Digitize all permitting tasks, allowing employees and customers to access and use the portal remotely
  • Manage a 61% increase in the number of permit requests while maintaining the same number of staff members
  • Significantly shortened the average number of days for handling a request


  • County covers several thousand square miles.
  • The county employs around 1,200 people.
  • The Community Development department, which includes planning and zoning, engineering, building and safety environmental quality, and a sustainable building program, employs 32 people.