Success Story

City of Delano Client Success Story

Jerome Keene, Senior Planner, Subcontractor to City of Delano
Delano, California, US


The inefficiencies of their previous permit tracking process caused a backlog that resulted in frustrated customers and staff. Getting out from under that load and making sure it didn’t happen again was vital.


Using SmartGov™, Delano was able to improve communication and procedures so much so that they not only completed their backlog, but made their processes more efficient than ever.


• Approx. 40,000 residents
• Permit wait time reduced from 181 days to three
• 70 percent reduction in phone calls
• 14 permits issued in 45 minute