Success Story

Franklin County, Ohio Success Story

Franklin County, Ohio
Franklin County, Ohio, US


Franklin County’s on-premises permitting system required citizens to apply in person (or by mail) and pay only with check or money order. The county also spent extra time fixing errors and missing data. With existing software no longer an option, the county took the opportunity to reimagine their entire permitting process.


  • Created a self-service customer portal for managing the permit process and online payment.

  • 2X increase in the number of permits, while improving efficiency and citizen satisfaction.

  • Continued issuing permits while county employees worked from home during the COVID-19 pandemic.


• Over 1.3 million people live in Franklin County, OH
• The county issues residential building permits for the unincorporated areas and zoning permits for 10 of the 17 surrounding townships